Good
Working

We connect this slogan with more than our products; we also associate GOOD WORKING with ourselves. Good cooperation, health, and a productive working environment are only part of the important values we believe in!

Customer
service

Our exclusive service for you, which you receive automatically when
you purchase our products.

Scheppach products are state of the art and are known for innovation, precision, safety, and quality at a fair price. We wish to offer you this standard together with our service. We will accompany you step-by-step with your plans and offer you many additional and free services included with the Scheppach+ program 1

Product recalls (Quantity: 5)

Learn here what you should do!

Contact

Contact us with any questions about our products, warranty claims or repairs. We are here for you.

Product
registration

Our Scheppach+ programme offers you a free extension of the guarantee on your machines. Register now!

Spare parts & manuals

Do you need a spare part or an instruction manual for your product? Please contact our service team.

Catalogues

With our on-line browsing catalogue, you can get an overview of our current range at any time.

Scheppach+
programme

Go to scheppach+ registration

Guarantee extension by 2 years

Extend the guarantee period from 24 to 48 months for your new scheppach product free of charge.²

Preferred repair service

Registered machines that are sent in for repair receive preferred processing from our employees.

Pick-up service for repair devices

If your machine has to be sent in to us for repair, we will pick up it up from your home. Transport takes place conveniently from door to door and is free for you of course.⁴

Preferred spare parts service

During the warranty period of your machine, we make sure that every spare part or accessory your require is sent to you within 48 hours. For a small fee, express delivery is even possible within 24 hours.

Premium service

Take advantage of preferred service request processing by our service centre. Registration enables us to help you faster and even better.

Product news and sales

Stay up-to-date. You’ll receive automatic updates from us about new products and sales.³

Scheppach
Service

Do you need your scheppach product repaired?
You’ve come to the right place. Whether at our plant with our own in-house workshop or with a service partner close to you, we’ll take care of your scheppach product. Our service team coordinates everything you need, provides a way bill for returns, or organises pick-up for you.

Register your scheppach machine within four weeks after purchasing it and benefit from doubling the legal warranty period to the four-year scheppach guarantee.

You want to contact us? Whether it's product registration for the scheppach+ programme, complaint requests or general enquiries, our contact forms are the right place for you. Our step-by-step forms support you and help you to enter the correct data. This way we can process your request as quickly as possible.

Go to the contact forms

¹This is only available for recently purchased products, not B goods and clearance stock, and only within 4 weeks of the purchase date. Scheppach GmbH reserves the right to remove individual products from this programme. Data accompanying product registration are saved in a database. scheppach shall be obliged according to Section 28 of the Federal Data Protection Act only to collect, save, and utilise this data for internal management, marketing and opinion research, or for advertising activities.

²Upon registration of the scheppach devices purchased by you, we will extend the warranty period from 24 to 48 months. Warranty services apply to the specified duration, calculated from transfer of the product to the customer (invoice or sales receipt). The warranty exclusively includes material or fabrication errors. There is no warranty claim available in the event of transport damage, wear parts, damage due to incorrect handling or ignoring the operating instructions, failure of the electrical system due to ignoring electrical regulations: VDE specifications 0100, DIN 57113/VDE 0113. Furthermore, there is no warranty claim available in the event of functional faults and traces of wear that were caused by regular usage and wear (e.g. including continuous commercial operation), overloading, incorrect maintenance, or incorrect alterations made to the device by the purchaser or third parties. An extension of the warranty for machines that are operated continuously or in commercial operations is basically excluded. We shall select whether the warranty involves free replacement or repair of all parts that are required to correct provable defects. Processing shall proceed via shops or directly by us. Warranty services that are provided shall not extend the warranty period or result in a new warranty period for replaced or repaired parts. Subsequent claims, especially subsequent damage claims, cannot be derived from the warranty and are excluded from any liability. The legal warranty rights of the customer shall remain explicitly unaffected. Extension of 2 years only valid in Germany. Extension of 5 years only valid in France.

³ You may refuse receipt of newsletters at any time via the unsubscribe button in the newsletters.

⁴ Pick-ups require prior registration. We cannot accept unpaid or unregistered deliveries.